Privacy Policy
At Castro Junk Removal, your privacy matters to us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website or use our services. It also describes your rights under the California Consumer Privacy Act (CCPA) and related state laws.
1. Who We Are
Castro Junk Removal
228 Hamilton Ave, 3rd Floor
Palo Alto, CA 94301
Email: info@castrojunkremoval.com
Phone: +1 (650) 690-8232
We provide junk removal and hauling services across California. This policy applies to all personal information collected through our website and related services.
2. Information We Collect
We may collect the following types of information:
Personal Information:
Your name, email address, phone number, street address, and any other details you provide when booking a service or contacting us.Service Information:
Details about the junk removal service requested, scheduling, and payment information.Website & Technical Information:
IP address, browser type, device identifiers, and how you use our website (pages visited, time spent, etc.).Location Data:
Approximate service area or address to provide accurate junk removal services.
We collect this information directly from you, automatically via our website, and occasionally from trusted third-party partners such as payment processors or ad networks.
3. How We Use Your Information
We use your information to:
Schedule and provide junk removal services
Communicate with you about bookings or estimates
Process payments and send invoices
Improve our website, services, and customer experience
Send updates, promotions, or special offers (only if you opt in)
Protect against fraud or misuse of our services
Comply with legal obligations
4. How We Share Information
We do not sell your personal information.
We may share your information only in the following cases:
With Service Providers: Companies that help us process payments, manage scheduling, analytics, or website operations.
For Legal Reasons: If required by law, court order, or to protect our rights and safety.
With Your Consent: When you direct us to share information or participate in promotional activities.
If our practices ever change and we begin “selling” or “sharing” data as defined by the CCPA, we will update this policy and provide a “Do Not Sell or Share My Personal Information” option.
5. Data Retention
We keep your personal information only as long as needed for business, legal, or accounting purposes. When data is no longer required, we securely delete or anonymize it.
6. Your California Privacy Rights
If you are a California resident, you have the following rights:
Right to Know: Request details about the personal information we collect, use, and share.
Right to Delete: Request that we delete your personal information, unless an exception applies.
Right to Correct: Ask us to fix inaccurate or outdated information.
Right to Opt-Out: If we ever sell or share your data, you can opt out at any time.
Right to Non-Discrimination: You won’t be treated differently for exercising your privacy rights.
To exercise your rights:
Email us at info@castrojunkremoval.com or call +1 (650) 690-8232.
We’ll verify your request as required by law and respond within 45 days.
7. Cookies and Tracking
Our website uses cookies and similar technologies to:
Analyze how visitors use our site
Improve performance and user experience
Remember your preferences
You can disable cookies in your browser settings, but some site features may not function properly.
8. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your personal data. However, no online transmission or storage system can be guaranteed to be 100% secure.
9. Children’s Privacy
Our website and services are not directed to children under 16. We do not knowingly collect information from minors. If we discover that a child has provided personal information, we will delete it promptly.
10. Policy Updates
We may update this Privacy Policy from time to time. The “Last Updated” date above indicates the most recent revision. Continued use of our website after changes means you accept the updated terms.
11. Contact Us
If you have any questions, concerns, or requests about this Privacy Policy or our data practices, please contact us:
Castro Junk Removal
228 Hamilton Ave, 3rd Floor
Palo Alto, CA 94301
info@castrojunkremoval.com
+1 (650) 690-8232